Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Children’s Privacy
Tilescarreaux is intended for business and professional use only and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information through the app, we will take appropriate steps to remove such information.
We maintain a zero-tolerance approach toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Any reported illegal, abusive, or harmful content may result in immediate account suspension or removal and may be reported to the appropriate legal authorities where required by law.
9. Your Rights
Depending on your location and applicable laws, you may have rights to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent where applicable
- Request information about data processing
10. Data Retention
We retain user data only as long as necessary to provide services, maintain business records, comply with legal obligations, and improve our platform.
11. Third-Party Services
The app may use third-party services such as analytics, cloud storage, or authentication providers that may collect limited technical information necessary for app functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the app or on our official website.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Tiles Carreaux
Email: info@tilescarreaux.com
Website: www.tilescarreaux.com
Updated Date: 14 May 2026